I joined TPMI the early part of 2010 on the advise of a couple of great friends. We had been part of the same practice management seminar group for close to 20 years. They started sharing their numbers with me and it was evident that they, as well as some of my other friends who were also clients of TPMI, were seeing some great growth in their practices. Just as important, they were having fun in practice and for the first time in 20 plus years in practice they were giving weekly spinal care classes. I had to find out about this Dr. Radermacher and how he could have such a profound influence on several of my friends. My practice is in Southern California. I joined TPMI near the end of a 3-year stint with ASHP. I had been averaging nearly 70 new patients per month and my PVA was about 20. I was very busy with new patients even with 2 associates. My collections were off and the doctors and staff were not enjoying the huge paper push. Worse than that I was not having fun in practice and, due to the economy slowing, I was feeling a bit unsure of the future. My first introduction to TPMI required lots of statistical information. I kept stats for 20 years in practice so this wasn’t new to me. The TPMI spreadsheets and stats I keep now allow me to understand intricate parts of the practice I had never thought of. The stats are great! I feel like I have a handle on what to do to improve the overall office. Two examples are: how many maintenance visits do you really have weekly, monthly and what percent of your new patients are attending their spinal care class? My last phone consultation the first of this year shows my practice has grown significantly in visits, PVA, collections and the number of patients attending their spinal care class. I have less missed and rescheduled patients. Maybe more important than the numbers, is that with the communication tools I now have I really feel like I am in control of the practice and my future. The professional and clerical staff understands that we are here to help patients get the care that they choose. All the pressure is on the patients, not on us! The last great frontier in chiropractic is communication! When you get that figured out and are taught the tools of communication, you have the best chance for success. It has worked for me and for several of my friends who have been great chiropractors for over 20 years. Now with TPMI we are better chiropractors and again are enjoying being in the office helping people every day.
Dr. Scott Cadman
I have been a chiropractor for 27 years and have seen many changes in our profession. I have also been involved in several practice management groups over the years because I have always felt that reinventing the wheel is wasteful. Each practice management group brought me to a new level but I never felt that I had reached my full potential. I would get frustrated and unhappy with my office, staff and even myself. And, being concerned with what was possibly coming along with our profession and insurance reimbursement, I was starting to wonder if it was time to retire. I was introduced to Dr. Radermacher and TPMI via 2 chiropractors who I have known and respected for many years. In fact, they were also in the same practice management group I was in. I discovered that the TPMI method was very different than any other practice management style. Gone was the push and pressure to continually strive to get new patients. This program emphasized educating patients to understand the value of health, to accept responsibility for their pain and problem and to take the responsibility for the patient’s health away from me. It was very freeing. My practice is busier, more fun and less stressful. My staff is happier, too. I would highly recommend TPMI to any chiropractor who wants to excel and to truly provide health care to our society.
Dr. Carol Grant
I have had the pleasure of knowing Dr. Radermacher since 2003 and, most recently, sought his advice and guidance on some organization and practice growth. Running a strictly structural rehab office demands a healthy retention so that patients reach their desired outcomes of spinal changes on post X-ray. Our retention told me that we were not providing this care that was vital to their longevity. In the past 5 months after seeking Dr. Radermacher’s guidance, we have almost doubled every aspect of our office and now see more patients not only reach their post X-ray, but a second with some who need it…on their way for a third. TPMI’s instrumental approach to patient communication, office systems and organization with constant feedback of office trends through an unparalleled and comprehensive evaluation of practice numbers broadcasts a valid and defendable direction that every practice vitally needs. I would highly recommend TPMI and Dr. Radermacher to the discerning doctor.
Dr. Todd Wendell
Each day is an opportunity to be as efficient and productive as possible in our goals to help people with their health. I can only say that our efforts would have been so much better if we had joined TPMI sooner. Seven years now of working at improving our skills has helped in our organization, our communication and keeping us focused on how to help people as much as possible. Every aspect of TPMI is well thought out, unique and customized to how each of us chooses to practice. It really is about success with balance. It is practice management that uplifts us in why we are unique as chiropractors and that this uniqueness needs to be communicated consistently for the sake of each person’s opportunity for health who comes to our clinics.
Dr. Avery Martin
Mt. Vernon, WA
“Dr. Radermacher has distilled his wisdom into a very straightforward approach to running a chiropractic office. More importantly, he has an incredible skill in communication one-on-one with his clients, as well as a great sense of humor that makes the process a lot of fun! I wish I’d had this kind of help 30 years ago!”
Dr. Jay Goodwin
“When I first heard of TPMI, I thought it was just another practice management group that would try to increase my patient visits by encouraging more new patients and more retention. But I quickly learned I was wrong. Within the first 4 months, working with Dr. Radermacher put fun and excitement back into my practice life (not to mention a 200+ weekly patient visit increase) that I thought was long gone after 22 years in practice. I strongly believe that this personal, customized, on-on-one coaching has been a key factor in providing us with maximum, quick and lasting results. I realize now that we were not educating and communicating with patients as effectively as we could have been. Even though we have a long way to go before mastering these new skills, we have already seen tremendous impact with substantial patient visit growth and follow-through as well as a huge improvement in our professional satisfaction. And this has all been done without an increase in new patients. The TPMI system has shown us how to engage and teach patients in ways that have never before been attempted.”
Dr. Lynn Carnaroli
“In 1999, I was really struggling with my practice and my health. I was working long hours, including weekends, and thought that taking vacations would only hurt the patients. I tried to accommodate every patient’s needs, while actually giving away a great amount of my services. I was physically getting sick and mentally drained, and as my bills piled up, the stress level was out of control. I called and spoke with Dr. Radermacher, who made logical sense. After our conversation, I knew I had to do something to change. I hired him to help me, and he immediately implemented positive changes. One of those changes was reducing my office hours from 50+ to 22 hours per week. I also began collecting a fair fee from each patient—going from $17 to $40 collection per visit—all while taking vacations every six to seven weeks. Dr. Radermacher has even helped me in personal areas, such as physical training and ways to maintain a more positive attitude in life. The biggest thing that Dr. Radermacher has taught me is that I am the practice. If I am unhealthy, stressed, or not truly satisfied, my level of productivity and service to mankind suffers directly. I am now in my seventh year with TPMI, and Dr. Radermacher is still finding ways to challenge me to be a better chiropractor and person. At age 48, I feel renewed and ready for the challenges ahead.”
Dr. Jeffrey Buller
Rochester Hills, MI
“Dr. Radermacher has been of great service and guidance to me and my practice. TPMI has helped me become more efficient and productive in the office and have regular time off. I have been a client for many years and plan on continuing.”
Dr. Thomas Green
"After 13 years in practice, I had reached the point of “Is this all there is?”. I was missing focus and direction in my clinic. This had rolled over into my personal life. The fun was gone. I had used three different practice management groups up to that point with some success. I was caught in the “convince them” mode of practice. I was trying to find the right words to handle the patient’s objections. The result was confused patients and a frustrated doctor.
After joining TPMI and working with Dr. Radermacher I’ve come to realize that a well run practice is created by the doctor through communications and connecting with the patients on a level that they understand. This allows the patient to take control of and own their health choices. No “sales” job needed.
My Practice has tripled in volume and income while reducing my hours form 50 per week to 17. This has allowed me to have more time with my family and has brought fun back to practice. All successful businesses have a system and TPMI’s is second to non. I have been a client for 15 years and will be as long as I am in practice. Make the call!
Dr. Rodney P. Witt